Frequently asked questions

We have put together a list of frequently asked questions to help you.

How does it work - FAQs
How do I sign up with William Hill Labs?
How do I submit my idea?
When will you get back to regarding my submitted idea?
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Technical FAQs
Which (sports) odds are displayed in the feeds?
How quickly are your price updates reflected in your feeds for Pre-Match and In-Play?
The view of the code is for decimals only - can I change it to another mode?
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Profiles API FAQs
How do I get my profile?
What is the difference between a profile follower and a profile following?
What does the communities query parameter mean?
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Communities API FAQs
What’s a Level Stakes Winner (as given by the endpoint: /v1/communities/profiles/levelStakes)?
What does flagging a comment result in?
How can I show outcomes that have been most commented on?
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Betting FAQ
What's an accumulator?
What does each-way mean?
What's a Yankee?
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Developer's FAQs
I have just made a Request and received the following error message 'Application metadata not configured correctly'. What does this mean?
I received the following error message ‘Gateway policy error’. What does this mean?
I have just made a Request and received the following error message 'Exceeded limits'. What does this mean?
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API FAQ
How do I get my API key and secret?
I'm not getting price feeds. What can I do to receive price feeds?
How do I get a test account?
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Quality Assurance FAQs
Why do I see a null response when calling an API?
Where's my 200 OK response?
Why do I get a '404 Not found' response on every call?
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